Privacy Policy

Last updated: May 8, 2026

This Privacy Policy describes how FluxGate ("FluxGate", "Company", "We", "Us", or "Our") collects, uses, processes, stores, and discloses information when You use Our website, SDKs, APIs, integrations, and related services (collectively, the "Service").

By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

• Account means a registered user account used to access the Service.
• Customer Data means data submitted to the Service by or on behalf of a customer organization, including telemetry, metadata, and usage information collected through the SDK or integrations.
• Personal Data means information relating to an identified or identifiable individual.
• Service Providers means third-party vendors and infrastructure providers used to operate the Service.
• Usage Data means technical and analytics information collected automatically when using the Service.
• You means the individual or entity using the Service.

2. Information We Collect

Account Information

We may collect the following information when You create or manage an account:

• Name
• Email address
• Password hash
• Profile image
• Organization and team information
• Billing and subscription information

Authentication Data

If You sign in using Google, GitHub, or other OAuth providers, We may receive information associated with Your account, such as Your name, email address, and profile image.

AI Telemetry and Customer Data

When using FluxGate SDKs, APIs, or integrations, We may collect and process telemetry and operational data related to AI/LLM requests.

This data may include:

• Model and provider names
• Token usage information
• Estimated cost calculations
• Latency and timing information
• Feature identifiers and tags
• User identifiers
• Session and conversation identifiers
• Status and error information
• Custom metadata submitted through the SDK

FluxGate is designed primarily to collect telemetry and operational metadata related to AI usage. The Service is not intended to store sensitive personal information or regulated data unless explicitly submitted by the customer.

You are responsible for ensuring that any data submitted to the Service complies with applicable laws and does not violate the rights of third parties.

FluxGate does not intentionally collect or store full AI prompts or response content unless such information is explicitly submitted by the customer through metadata fields, integrations, error payloads, or custom event data.

Usage Data

We automatically collect certain technical information when You use the Service, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time and date of access
• Diagnostic and analytics data

Cookies and Tracking Technologies

We use cookies and similar technologies to operate, secure, and improve the Service.

These may include:

• Authentication cookies
• Session management cookies
• Preference cookies
• Analytics and performance cookies

You may configure Your browser to refuse some or all cookies. Certain parts of the Service may not function properly without essential cookies.

3. How We Use Information

We may use collected information to:

• Provide, maintain, and improve the Service
• Authenticate users and manage accounts
• Process subscriptions and billing
• Generate analytics and monitoring dashboards
• Calculate estimated AI usage costs
• Deliver alerts and notifications
• Provide customer support
• Monitor abuse, fraud, and security issues
• Analyze Service performance and reliability
• Send product, security, and administrative communications
• Comply with legal obligations

4. Legal Bases for Processing (EEA/UK Users)

If You are located in the European Economic Area or United Kingdom, We process Personal Data under one or more of the following legal bases:

• Performance of a contract
• Legitimate interests
• Compliance with legal obligations
• Your consent, where required

5. Customer Responsibilities

Customers are responsible for determining what information is submitted to the Service through SDKs, APIs, integrations, or metadata fields.

Customers are responsible for obtaining any required consents and providing any legally required notices to their end users.

Unless expressly approved by FluxGate, You should not submit:

• Health or medical information
• Payment card data
• Government identification numbers
• Passwords or authentication secrets
• Special category data under GDPR
• Other highly sensitive or regulated information

6. Third-Party Integrations

If You connect third-party services such as Slack, Microsoft Teams, Telegram, GitHub, Google, Stripe, or webhooks, We may process integration configuration data necessary to provide those features.

Third-party services operate under their own terms and privacy policies. We are not responsible for third-party services or platforms.

7. Sharing of Information

We may share information in the following circumstances:

• With infrastructure and hosting providers
• With payment processors and billing providers
• With authentication providers
• With analytics and monitoring providers
• With communication and email providers
• With integrations explicitly enabled by You
• To comply with legal obligations
• To protect the security and integrity of the Service
• In connection with a merger, acquisition, or sale of assets

We do not sell Personal Data to third parties for advertising purposes.

8. Data Retention

We retain Personal Data and Customer Data only for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Telemetry and request history retention may vary depending on the subscription plan associated with the organization.

We may retain certain information for security, fraud prevention, financial reporting, backup, or legal compliance purposes even after deletion requests.

9. Data Transfers

Your information may be processed and stored in countries outside Your jurisdiction, including countries that may have different data protection laws than Your country of residence.

We take reasonable steps designed to ensure appropriate safeguards are in place for international data transfers where required by law.

10. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information processed through the Service.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and We cannot guarantee absolute security.

11. Your Rights

Depending on Your jurisdiction, You may have rights regarding Your Personal Data, including:

• The right to access information
• The right to correct inaccurate information
• The right to request deletion
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, contact Us at support@fluxgate.app.

12. Account Deletion

You may request deletion of Your account and associated Personal Data.

Certain information may be retained where required for legal, billing, fraud prevention, security, or operational purposes.

Deleting an account may not automatically remove organization data, shared workspace data, audit records, or information associated with other users.

13. Children's Privacy

The Service is not intended for children or individuals who are not legally permitted to use the Service under applicable law.

We do not knowingly collect Personal Data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised "Last updated" date.

Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If You have questions about this Privacy Policy or Our data practices, You may contact Us at:

• Email: support@fluxgate.app
• Website: https://fluxgate.app/contact